Terms & Conditions

  • (1) Prices quoted are subject to change without notice.
  • (2) Shade Variations are inherent to all glass, tile & stone products. All photographs, weights, illustrations, shade variations, nominal sizes and any other particulars given in or accompanying a quotation, on display in any company store, provided as a sample or contained in descriptive literature are approximate and indicative only and deviations there-from shall not vitiate the contract or be made the basis of any claim made against MDC Mosaics. 
  • (3) MDC Mosaics accepts no responsibility for errors in dimensions, quantities, shade variations, specifications or otherwise where orders for any Goods are placed with MDC Mosaics by the Purchaser otherwise than in writing. It is the Purchasers responsibility to ensure the entire product supplied is consistent with that ordered prior to any installation taking place. This includes checking for any batch variations between the boxes supplied. No claims will be accepted for variations in colour, shade, pattern or veining in natural stone as these are all characteristics of the product.
  • (4) Return of Goods. It is a condition of the sale of the Goods that MDC Mosaics is not obligated to accept in any case the return of Goods for credit.  Where MDC Mosaics accepts returns of Goods for credit the following conditions apply to all Goods returned for this purpose with the prior approval of MDC Mosaics.

    (a)    Prior arrangements must be made for all Goods to be returned for any reason.  Authorisation must be obtained from MDC Mosaics for such return.
    (b)    Where Goods were originally supplied in a special manufacturer's carton, any return shall be made in that original carton and the Goods shall be returned in their original and unmarked condition, complete with any instruction sheets supplied, and in full carton lots only.
    (c)    Unless agreed in writing to the contrary, all costs associated with the return of Goods including outward and inward freight are the responsibility of the Purchaser.
    (d)    A handling charge of 20% of the price will be deducted on all returns.
    (e)    Any goods altered or damaged by the Purchaser cannot be returned for credit under any conditions.
    (f)    Returns will only be accepted on stock standard products.
  • (5)  Order cancellation. MDC Mosaics may accept cancellation of orders for stock standard products (as defined on the front page of confirmation orders and tax invoices) in part or whole up to 24 hours before the time of dispatch. All cancellations must be notified in writing to MDC Mosaics. All cancellations will attract a 20% cancellation fee. No cancellation of an order will be accepted after the dispatch of the Goods from MDC Mosaics premises. Orders for products which are not in stock standard may not be cancelled.
  • (6)  Warranties. Goods supplied by MDC Mosaics are guaranteed to be free from defects in materials and workmanship, prior to Installation, in accordance with the manufacturer's warranty. This warranty does not cover the replacement of any defective goods without prior written consent from MDC Mosaics. Notwithstanding anything herein contained the Company shall continue to be subject to any implied warranty provided by the Trade Practices Act, 1974 (Commonwealth) and any similar state laws that may apply.
  • (7) MDC Mosaics makes no warranty as to the suitability of tiles for any particular use unless such warranty is specifically stated in writing.
  • (8) MDC Mosaics will endeavour to meet arrival and availability dates, but will not be responsible for any delay due to causes beyond its control
  • (9) MDC Mosaics has the right to cancel any order which it cannot fulfil for any reason out of it’s control
  • (10) MDC Mosaics reserves the right to refuse cancellation of any order, if the goods are already en-route from the manufacturer or have already been ordered from the supplier or are already held by MDC Mosaics.
  • (11) Goods shall remain the property of MDC Mosaics until the purchaser pays the full invoice amount.
  • (12) We always recommend that you never book a tiler or other workman until the goods have been delivered and inspected.
  • (13) Communication. MDC Mosaics will communicate with you about your order and the purchased product using email or telephone. Customers must provide a valid email address and a contact phone number to MDC Mosaics for this purpose.